JB Quality Solutions Inc.

Janet receives feedback from some colleagues who have used The Healthcare Quality Handbook, and perhaps have taken the Workshop or used the Workshop Audio CDs, to study for the CPHQ Exam. If you would like to provide feedback, we would appreciate it and may seek your permission to post it on our site.

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"I wanted to say thank you for you handbook and your audio set. I passed the CPHQ exam last week and owe so much of it to you. I really do believe it was the quality of your Handbook and the content on the CDs that contributed to my success. I did listen to the CDs driving to and from work and as I worked through the Handbook, they complimented each other well. You are truly God's gift and I am thankful for your perseverance over the last few years with all the challenges put before you. Thanks again for all you do for quality and healthcare."

Rhonda R. Tappan, MSN, RNC, CPHQ
Health Services Researcher

"I was very impressed with the CPHQ workshop in Ontario this February. Janet's knowledge of quality elements and CPHQ testing was outstanding. I have used the Healthcare Quality Handbook as a resource of information for hospitals restructuring their quality programs. The extensive and comprehensive information in the handbook is one of the most valuable resources in my reference library."

Linda Jenkins, RN, BSN, MBA
CEO, Linbar and Associates, Inc.
www.linbar.org

"I made a promise to write once I achieved CPHQ. Well I did in September! I have to say, without your reference materials, the book and tapes, I couldn't have passed. Thank you so much."

Eileen P. Pummer, RN, BSN, CPHQ
John Muir Mt. Diablo Health System

"The Healthcare Quality Handbook is unquestionably the premier source for the CPHQ candidate to achieve maximum success on the certification exam. I have used this handbook long after I took the exam and it continued to disappear from my shelf as my colleagues were also using it for study purposes and as an excellent resource. Janet spends an enormous amount of time each year researching and validating that the information is relevant and current. Her passion for the healthcare quality profession and the professional continues each year. This is the BEST resource!"

Sarah A. Tackett, CPHQ, FNAHQ
Chief, Professional Staff Mgt & Patient Safety
Wright-Patterson AFB

"Last Friday I passed the CPHQ exam and wanted to tell you that my passing was in great part to your most comprehensive study guide, The Healthcare Quality Handbook: A Professional Resource and Study Guide. Though I did have one other book for review, yours was the most helpful. Other than a study guide, the information in your manual is a great resource for support and further development of the Quality Program in my hospital."

Mary Alexander, RN, CPHQ
Director of Quality/Risk Management & HIM

"I took your class last July in Ontario. Thank you for preparing me - I learned far more than the test asked of me. I am especially pleased to have your handbook because it really emphasizes the role of Quality in the Strategic Plan. After 14-years in QM, I moved to Strategy and System Development this year. I am now the liaison between Quality and Strategy and Public Quality reporting. Thank you again for everything. I learned so much form you, and your Handbook has a permanent location on my desk."

Marianne Vicencio, CPHQ
Strategy and System Development

"I bought your Handbook in January to start preparing myself for the CPHQ examination. It took me about three months to get through it all! What a wealth of information. Yesterday, I sat for the exam and am please to say I was successful. The book was invaluable in helping me review subjects I hadn't dealt with for quite some time. I had wanted to take a review course before sitting for the exam, but I was never able to make it fit with my schedule.

I really appreciate the Handbook and the obvious hard work it takes to produce such a useful product. Again, thanks for making my life easier."

Richard Fortner, MS, RN, CPHQ
Senior Analyst

"I just had to tell you that I passed the CPHQ exam yesterday. I am very proud of this and thank you so much for your book and class. As I have been studying your book, I think of so many things that are practical, and that I can use here at work. Thanks again for everything."

Laurel Grossaint, RN, BSN, CPHQ
Quality Analyst/Patient Safety Coordinator