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The Healthcare Quality Handbook:
A Professional Resource and Study Guide, 25th Edition
by Janet A. Brown

  • Is revised each year to provide the most current information available for those seeking a comprehensive look at the field of healthcare quality and/or preparing for CPHQ Certification.
  • Covers topics in the revised CPHQ Exam Content Outline.
  • Is the only resource that covers the entire CPHQ Exam Content Outline and includes Study Questions.
  • Contains ~900 pages in eight chapters, each with a detailed Table of Contents: Healthcare Quality Concepts, Strategic Leadership, Quality Systems Management, Performance Improvement Processes, Information Management, People Management, Standards and Surveys, and U.S. Programs and Legislation. (see below for more detailed content outline)
  • Includes more than 375 Study Questions, divided by chapter.
  • Comes in a tabbed, two-inch D-ring binder for convenient use as an ongoing resource.


For all international orders, click on the International Order Form
To order by mail, click on the U.S. Order Form

Important Note and Disclaimer:
Purchasing this Handbook and Workshop Audio CD Set does not guarantee that you will pass the CPHQ Examination. The only Exam  information available to the author is the same Content Outline provided to you in the Candidate Handbook. However, the material   encompasses all Content Outline topic areas and is the only comprehensive resource that is annually revised to provide current information.

Brief Content Outline

CH I: Healthcare Quality Concepts

  • Concepts and the Quality Umbrella
  • TQM, CQI; Structure, Process, Outcome
  • Systems Thinking, Customer, & Organization
  • Healthcare Delivery Systems, Managed Care, Reimbursement Systems

CH II: Strategic Leadership

  • Leadership and Organization Functions
  • Strategic and Quality Planning
  • Strategic Quality Initiatives

CH III: Quality Functions Management

  • Principles of Management
  • The Quality Strategy, Structure, & Process
  • The Organization's "Quality Resource Center"
  • Utilization/Resource Management
  • Care Coordination, Case Management, Discharge Planning, & Advocacy
  • Risk Management
  • Patient Safety Management
  • Financial Management; Contracts

CH IV: Performance Improvement Processes

  • PI Concepts and Approaches
  • Organization and Implementation
  • Measurement, Assessment, and Improvement Processes; Benchmarking
  • Performance Measures: Process and Outcome
  • Clinical Standards and Process Improvement
  • Patient Safety Analysis
  • Review Processes; Practitioner Appraisal
  • Customer Feedback Systems
  • PI Process/Performance Evaluation

CH V: Information Management

  • IM Concepts, Resources, and Standards
  • Legal Aspects and Documentation
  • Epidemiology; Statistical Process Control
  • Sampling, Data Collection, and QI Tools
  • Basic Statistics, Display, Analysis, & Reporting
  • Computerized Data Systems

CH VI: People Management

  • Participative Management, Decision Making, and Change Management
  • PI Training and Team Coordination
  • Staff Selection and Retention
  • Staff Education, Training, & Performance
  • Communication

CH VII: Standards and Surveys

  • Concepts, Standards, and Process
  • Survey Preparation and Coordination
  • Accreditation (TJC, NCQA)
  • Licensure
  • ISO Certification/Registration
  • Quality Awards

CH VIII: U.S. Programs & Legislation

  • Federal Legislation: Medicare, Medicaid, HCQIA, ADA, BBA, HIPAA, OSHA, etc.
  • Healthcare Reform